"Training is a loop, a two-way communication in which an event at one end of the loop changes events at the other, exactly like a cybernetic feedback system; yet many psychologists treat their work as ..."
- Karen Pryor
"Thinking there had to be a better way was a brilliant stroke of serendipity!"
- Lorii Myers
"The first step out of the gate has to be knowing where you want to end up. What do you really want from your company?"
- Stan Slap
"The first step to solving any problem is to accept one’s own accountability for creating it."
"Being relevant to your customers only when you’re trying to sell something means choosing to be irrelevant to them for the rest of the time."
"There will be plenty of other problems in the future. This is as good a time as any to get ahead of them."
"The economy is in ruins! Bottom line? Good management will defeat a bad economy."
"Your company is its own competition and can deliver itself debilitating blows the competition only dreams of."
"Instead of waiting for a leader you can believe in, try this: Become a leader you can believe in."
"The purpose of leadership is to change the world around you in the name of your values, so you can live those values more fully."