"Active listening is one of the best services a company can provide."
- Susan C. Young
"ASK YOURSELF: How can you utilize active listening to provide sensational customer service? How will this help resolve complaints from unhappy customers?• Give them your full attention and listen with..."
"This method enabled me to expand my territory and create a strong network of loyal customers for referrals and repeat business. Make active listening a deliberate part of your business plan and succes..."
"My success with customers on the telephone wasn’t by using pushy sales methods, but by engaging people in meaningful conversations which could lead to friendships on the phone before I ever met them. ..."
"For sixteen years, I had a spectacular real estate career in Tallahassee, Florida. I loved receiving telephone inquiries and making cold calls. I knew that if I could meet people on the phone, I could..."
"14 Ways to Become an Incredible Listener1. Be present and provide your undivided attention.2. Seek first to understand, then to be understood.3. Listen attentively and respond appropriately.4. Minimiz..."
"Every time you speak, you are using your voice to connect with others, whether it is in-person, on the phone, or in a recorded message."
"Is your voice value delivering the image you wish to convey? Is your voice coming across as smart, friendly, and positive or ignorant, rude, and negative?"
"The way you deliver the words you say becomes your “vocal image. This "vocal image" can make or break your first impressions, impact your communication, and determine how people respond to you."
"What can you do to ensure that your voice value translates into impression value?"