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"UN-Impressives of the Poor Listener• Thinking about what you should have done, could have done, or need to do. • Allowing your emotional reactions to take over.• Interrupting the person talking.• Repl..."

- Susan C. Young

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"Being PresentYears ago, I attended a conference where the keynote speaker encouraged everyone to BE HERE NOW! It grabbed people's attention and reminded us that living, loving, listening, and laughing..."

- Susan C. Young

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"When you are mindfully focused, the person with whom you are communicating feels that you are making them a priority—that you value their time and their perspective. It is in these moments that we can..."

- Susan C. Young

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"Active listening requires being fully present and engaged in the moment."

- Susan C. Young

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"To Become an Attentive Listener . . . • Observe a person’s physical presence to see how their body language aligns with their message. • Recognize what is being said on the surface.• Engage your intui..."

- Susan C. Young

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"Become keenly aware of these three layers to discover whether you're listening with interest and intent for excellent communication and understanding—or are you unintentionally sabotaging potentially ..."

- Susan C. Young

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"Becoming an empathetic listener helps you to better understand how another person feels and why they communicate as they do."

- Susan C. Young

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"Your heightened awareness of their perceptions, experiences, emotions, and personality styles can reveal why they feel the way they do so that you can choose your responses wisely and compassionately."

- Susan C. Young

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"My friend John is an urgent care physician who has several patients who come to see him for various ailments on a regular basis. In addition to being brilliant and taking wonderful care of his patient..."

- Susan C. Young

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"When my son Nick was five years old, he was sitting at the kitchen bar while I prepared dinner. In typical busy mother fashion, I was multitasking—cooking, cleaning, running the laundry, answering the..."

- Susan C. Young

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