"Listening is one of the finest ways to demonstrate our love for another human being. How many marriages could be saved, friendships healed, careers made, and opportunities enjoyed if people would simp..."
- Susan C. Young
"The process of attentive listening makes the other person feel important, valued, and heard. For Nick, listening was, and still is, love. I've never forgotten that precious moment—and the lesson!"
"Think about the people in your life with whom you have the most engaging dialogue—the ones who will listen to you and consider your opinions regardless of the topic. They'll stop whatever they are doi..."
"Now let’s look at the flip side. When a diligent and caring person receives your complaint, they have the power to turn a challenge into a triumph. Through active listening, they demonstrate that your..."
"If you have ever experienced this type of unprofessional treatment, I doubt you would even consider giving them business in the future. Interrupting, ignoring, patronizing, or antagonizing a customer ..."
"Have you ever had a legitimate complaint as a customer which made you angry, upset, or frustrated? How was it “handled?" If you were dealing with an inept, uncaring, or untrained employee, they may ha..."
"Active listening is not only a matter of making yourself available to hear someone talk, but it is showing the sender, physically, that you are receiving and understanding their message on all levels."
"Active listening is the ultimate "Golden Rule" for sensational customer service. Just as the important people in your life will feel more valued and appreciated when you actively listen, so will your ..."
"Active listening is one of the best services a company can provide."
"ASK YOURSELF: How can you utilize active listening to provide sensational customer service? How will this help resolve complaints from unhappy customers?• Give them your full attention and listen with..."