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"By speaking in a competent and confident way, your message will sound more relevant and appropriate, reflecting you in a favorable light."

- Susan C. Young

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"Variety is the Spice of Life. Voices come in all shapes, tones, and sizes. Some are compelling and effective, while others are grating and agitating."

- Susan C. Young

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"Your Signature Sound. In music, voice value is categorized for singers, composers, and listeners. Whether a performer’s voice type is soprano, alto, tenor, baritone, or bass, they all have unique char..."

- Susan C. Young

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"Neen James (NeenJames.com) is an eloquent and successful international speaker who stands at four-feet-eleven with a rich Australian dialect and a high-pitched voice. For years, fellow speakers with g..."

- Susan C. Young

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"Most people are familiar with the rich, resonant tones of James Earl Jones and Morgan Freeman. Their signature voices bring strength, authority, and lyrical enjoyment. Are there aspects of your voice ..."

- Susan C. Young

relationship-quotescommunication-skillsemployee-engagementchange-agentprofessional-developmentquotes-by-susan-c-youngmotivational-speaker-susan-youngcustomer-service-quotesmotivational-leadership-speakerfirst-impressions-quotes

"Think of the times that others remembered your name and used it kindly. How did it make you feel? When you use someone’s name it makes him or her feel recognized, appreciated, and special."

- Susan C. Young

relationship-quotescommunication-skillsemployee-engagementchange-agentprofessional-developmentquotes-by-susan-c-youngmotivational-speaker-susan-youngcustomer-service-quotesmotivational-leadership-speakerfirst-impressions-quotes

"A Sign of Respect. As our world grows more casual, we observe a tendency for everyone to use first names rather than surnames. “It is a pleasure meeting you, Mrs. Young,” has a completely different co..."

- Susan C. Young

relationship-quotescommunication-skillsemployee-engagementchange-agentprofessional-developmentquotes-by-susan-c-youngmotivational-speaker-susan-youngcustomer-service-quotesmotivational-leadership-speakerfirst-impressions-quotes

"What determines whether the usage is acceptable or inappropriate? If you want to make a great first impression with positive impact, it is essential that you know there is a difference."

- Susan C. Young

relationship-quotescommunication-skillsemployee-engagementchange-agentprofessional-developmentquotes-by-susan-c-youngmotivational-speaker-susan-youngcustomer-service-quotesmotivational-leadership-speakerfirst-impressions-quotes

"Using titles such as Mr., Mrs., Miss, Dr., etc. demonstrates respect. In previous generations, it was a social necessity and simply good manners. One would consider you rude and uncultured if you were..."

- Susan C. Young

relationship-quotescommunication-skillsemployee-engagementchange-agentprofessional-developmentquotes-by-susan-c-youngmotivational-speaker-susan-youngcustomer-service-quotesmotivational-leadership-speakerfirst-impressions-quotes

"It is wise to use titles for people in positions of power, higher education, seniority, or maturity, unless otherwise instructed. This may sound old-fashioned, but practicing respectful traditions wil..."

- Susan C. Young

relationship-quotescommunication-skillsemployee-engagementchange-agentprofessional-developmentquotes-by-susan-c-youngmotivational-speaker-susan-youngcustomer-service-quotesmotivational-leadership-speakerfirst-impressions-quotes
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