"To Move from Woe to Wow with an Unhappy Customer. . . Apologize• Thank your customer for raising the issue.• Apologize sincerely–never argue. • Own the problem, even if it is not your fault.• Show gen..."
- Susan C. Young
"Be the "Liker"“If you want to be liked, BE THE LIKER!” This was some of the best advice my enlightened mother ever gave me. Throughout my childhood, teen years, and adulthood, this golden nugget of si..."
"Ignoring his advice, I got up, walked over, gently rested my hands on two of their shoulders and said, “Ladies, I have to tell you how much you have impressed me. I just moved to Madison from Florida ..."
"Begin to take the initiative when you want to meet someone new. Be the one who steps forward first. Simply say hello and begin a conversation."
"I spend a great deal of time on airplanes traveling from one speaking engagement to the next. There have been times when I have sat for hours next to strangers with whom I never made eye contact or ut..."
"Take the initiative to introduce yourself. One morning I was sitting on a bike in a spinning class at my gym. There was a lady whom I did not know sitting on the bike next to me. As we waited for the ..."
"Introduce Yourself. Being confident and outgoing will empower you to approach new people who might be reluctant to take the first step. It is amazing how many people we come in contact with yet pass l..."
"Extend Invitations"How many times have you sat at home alone feeling jealous or sad that you were not invited to a party or out to dinner? You may have seen people having fun on Facebook and wondered ..."
"Be the Inviter“When I began my speaking career, I designed and delivered motivational programs for children teaching them success skills for life. Before going into a middle school one year, I intervi..."
"Imagine how many new friends you would make, how much new business you could create, and how much fun you could have by simply taking the initiative to be the inviter."