"Listening is a discipline. It’s all about being present at that moment in time."
- Chris Murray
"I want you to start realising how far away you are from being able to listen professionally."
"You listen like an amateur and fool yourself into believing it is enough when it is not."
"Sceptics are persuaded by a good reputation, for it is an unspoken statement of proof."
"Reputation is the panacea for those who lack confidence in their own decisions."
"How we feel about those we give our business to is of vital importance."
"Who would be willing to put up with less than the desired result, if they could afford to have it done properly?"
"The confidence felt, when dealing with genuine reputation, often outweighs the simplicity of price."
"In the past, I have bargained myself away, believing that price was more important than cost, quality, reliability, or reputation. In the past, I was clearly wrong."
"I need a first-class reputation"