"I try to maintain a positive attitude at all times, because clients notice little things like that, and if you're frowning and crying all the time and saying "why? why?", they get worried."
- John Swartzwelder
"I made a circular motion with my finger around my temple to indicate I thought this guy was crazy, forgetting that there was no one in the room to see this circular motion except him. He saw it and fr..."